If you are not 100% satisfied with your order, you may return it for a refund or exchange within 30 days of the order date. Only unused, clean, in perfect condition, labelled and in their original packaging can be returned.

After receipt of the goods, Jubilane will check the returned item (within 72 hours) and the refund will be made by the same means of payment as the original payment, usually within 14 working days. Only the value of the goods is refunded. If a payment was made in part with a gift voucher, the refunded amount will be credited to the gift voucher.

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Return by Mail

Please use the delivery note to make the return by adding the reason. 

Return postage is at your expense.

Address for returns:

Boutique Jubilane
Avenue de la Gare 40
1618 Châtel-St-Denis

Back to the Jubilane Boutique

You can return your order to the Boutique Jubilane in Châtel-St-Denis. The refund will be made by the same payment method as the original payment. No cash refunds will be made at the Boutique Jubilane for orders placed online.


Do you have a question? You can contact our Customer Service at any time. We will be pleased to help you:

+41 (0)21 731 48 40 Monday to Friday, 9am-11.30am - 2pm-5pm (Central European Time)

Jubilane shop in Châtel-St-Denis
+41 (0)21 731 48 40 during shop opening hours